Contacts

Questions about domestic train passenger transportation

Questions about train timetables, changes in them, ticket prices, purchase options and their return, as well as proposals and complaints about domestic train passenger transportation, are handled by carrier JSC "Pasažieru vilciens" under the brand name "Vivi":

• e-mail: vilciens@info.vivi.lv  
• 24-hour (free of charge) Client Service Center: 8000 7600

Questions about cargo transportation and railway infrastructure

Questions about cargo transportation, railway infrastructure, incl. stations, crossings, tracks, etc., as well as questions, proposals and complaints about the services provided by SJSC "Latvijas dzelzceļš":

• uzzinas@ldz.lv 
• 24-hour (free of charge) Latvian Railway Customer service center: 8002 1181

SJSC “Latvijas dzelzceļš”

Postal address: Emīlijas Benjamiņas Street 3, Riga, LV-1547, Latvia

Fax: +(371) 6723 4327

LDz e-mail address for sending electronic documents: info@ldz.lv

Company details:

State Joint Stock Company “Latvijas dzelzceļš”

Emīlijas Benjamiņas Street 3, Riga
LV - 1547, Latvia
Reg. No. 40003032065
VAT Reg. No. LV 40003032065
Luminor Bank AB Latvia branch
Code RIKOLV2X
Bank account: LV17RIKO0000080249645
E-mail: info@ldz.lv

Contact numbers of the structural units

All the received applications, complaints and other documents are being registered and reviewed. The document handling within LDz complies with the Law on Legal Force of Documents, Electronic Documents Law and other LDz binding legal acts. According to the Law on Legal Force of Documents LDz reviews the documents, which contain the author of the document, the date of the document and the signature.

The reply to the received document is prepared within one month unless LDz binding legal acts set a shorter term. For exceptional cases, if it is necessary to do certain procedures, collect additional information or make research to prepare an answer, a reply is sent within two months upon informing the author of the document about it in writing.