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To facilitate passengers' access to and from the passenger platforms at Riga Central Station, SJSC "Latvijas dzelzceļš" offers an assistant service.
The service is available by calling the free VAS "Latvijas dzelzceļš" Customer Service Center at 8002 1181. The assistant service will be provided within 30 minutes.
To facilitate access to trains for persons with reduced mobility (PRM), SJSC "Latvijas dzelzceļš" can provide PRM boarding and alighting from the train carriage to the platform using mobile lifts at certain passenger stations.
PRMs requiring the mobile lift service must notify SJSC "Latvijas dzelzceļš" of their planned journey at least 24 hours before the start of the journey by free of charge phone 8002 1181.
Currently, the service is available at the following stations: Riga, Krustpils, Rezekne 2, Daugavpils, Jelgava, Sigulda, Liepaja, Ogre, Aizkraukle, Plavinas, Madona, Gulbene, Stirniene, Ludza, Livani, Dobele, Saldus, Skrunda, Cesis, Valmiera.
The assistance is provided free of charge.
In case the PRM applies for assistance electronically, a special application form must be completed here: www.ldz.lv/lv/PRM
The PRM, whose request for assistance is confirmed, has to arrive at the designated station at least 30 minutes before the published departure time.
